Roanoke branch. Brainstorm and freewrite about the number of people working in each department and the names and experience of each key executive (including the two who left). Also review the information provided by the staff person and the executive team members regarding agency and branch policies. Use the following questions to jumpstart your prewriting but expand on them with your own questions and ideas.
• Why wouldn’t employees be paid or compensated for extensive overtime? Is the branch following employee contractual agreements and agency/branch policies? Is the Roanoke branch operating under different salary scales/schedules than others Phoenix offices?
• Is the business experiencing financial problems?
• Who at Roanoke oversees the account review process? What are the procedures for accepting a new client account and for closing completed accounts? Are these procedures being followed?
• Why are some, but not all, of the graphic designers and writers complaining? Are their complaints legitimate? Have they always complained or is this a recent development? If recent, what has changed to cause the complaints? What have the art directors already tried to do to handle their concerns? How does their negative attitude affect productivity?
• Why did one of the top executives leave recently? In what ways has the absence affected the branch productivity and employees?
• Has the loss of some management people caused the regular procedure of collaborative review to be overlooked or are the complainers not doing their jobs appropriately?
• What’s the nature of the complaints filed by the four clients with Mr. Forest? What does each request to resolve the situation?
• Does the Roanoke branch have a staff person dedicated to social media outreach?
Once you’ve created answers to these and other questions you’ve asked yourself, determine how you’ll approach the investigation to accomplish your goals and find the facts underlying each situation. These methods might include one-to-one interviews with employees, observation of the work environment, surveys of the clients, and a review of various business reports, policies, and procedures. Use a variety of methods—don’t rely on only one, such as employee interviews, because what people feel or say may not represent the reality of the situation. Create further details as necessary to craft a clear picture of
• The branch, the employees, and the clients (both satisfied and dissatisfied)
• Particular cause or source of each problem (usually more than one cause)
• The impact of each cause on business and morale