The Unit 9 Assignment involves a review of how resistance to change can be effectively managed within an
organization. A company’s competitive advantage relies on its ability to quickly adapt to changes in both the
internal and external environments. Managers that are adept at guiding the change process will have the ability
to shape the organizational strategy overall. However, change is often difficult for individuals, so a keen
understanding of techniques available to manage resistance is necessary for any manager.
Scenario:
Your friends at PG Industries need your help again. In the Unit 6 Discussion, you made recommendations to
them about ways to introduce teams to help draft a new training program in the manufacturing department. The
program has been rolled out, but senior management is struggling to get buy-in from many long-term
employees. This resistance to acceptance and adoption of the new training program is causing division within
the department.
Assignment Checklist:
Review Exhibit 15.9 from your textbook.
Based on the information provided in this scenario, draft an essay that identifies what you believe will be the
four most effective ways one might manage resistance to change in implementing the new training program.
Justify your choice of tactics by explaining how it is most appropriate in this circumstance.
Utilize at least two external sources as part of your research.
