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McAfee, A. (2005). Pharmacy service improvement at CVS (A). Harvard Business School. Retrieved from https://hbr.org/product/pharmacy-service-improvement-at-cvs-a/606015-PDF-ENG

Do you see the problems at CVS justifying a process transformation? Why or why not? Explain using concepts learned about business process re-engineering/transformation
What changes on the managerial level would you recommend for PSI at CVS?
What process changes would you recommend for PST at CVS?
What is the role of technology, if any, for PSI at CVS?
How would you test your recommended changes to the process to make sure an improvement has been achieved?
What groups, if any, are likely to have problems with your proposed solution? How will you deal with their objections?

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