Satisfaction and Performance Improvement

Describe how criteria sets/core measures contribute to the management of care in
the U.S. healthcare system
Perform quality assessment including quality management, data quality, and
identification of best practices for health information systems
Analyze the information needs of customers across the healthcare continuum
Facilitate consumer engagement activities.
Course outcomes assessed in this Assignment:
HI230-4: Recommend productivity measurement techniques.
Instructions
Read the following document: HI230 Unit 6 HIM Function Information .
Create a satisfaction survey for users, or customers, of a Health Information
Department. Think about the services provided by the Health Information
Department and the different types of users. Consider the examples of surveys
found in your readings and view survey examples here to guide you in its
presentation and set up.