Select a healthcare facility that you regularly visit, e.g., a pharmacy, a doctor’s office, a hospital, a dentist’s office, or any other facility of your choice. Observe the steps performed to serve customers. Explain the importance of variation to health care organizations and answer the following questions in a Word document, then submit.
What might the key processes for health care organizations be? Create a Flowchart Diagram to depict the key processes.
What are common causes of variation that could affect the key processes of health care organizations?
Which special causes might be more important than the others?
How might health care organizations’ business environment be dynamic and change over time?
