DT3sO/S1D

DT3sO/S1D DUBLIN INSTITUTE OF TECHNOLOGY COLLEGE OF BUSINESS AUNGIER STREET MSc in International Business DT35O Semeste1r Examination January 2014 International Operations Management & Information System ExternalE xaminer(s): Dr RobertoP alaciosR odrigues Internal Examiner(s): Dr. Waleed Abo Hamad Ms. Audrey Jennings Tuesday, 7th January 2014 2pm - 5pm Instructions: Pleasea nswerT HREE (3) questionso, nef rom eachS ectiona nd one other question from either Section A or B. All questionsc arry equalm arks. Please use separate answer books for Section A & Section B. SectionA InternationaOl perationsM anaeement Instructions: - You answera nyT HREE questionso f the following. - All questioncsa rrye qualm arks. - Mark clearlyo n the answers heet he questionn umbert haty ou are answering. Ouestion I a) What are the typical benefits of ERP? b) List the sevento olso f TQM. c) Explain the strategicim portanceo f forecasting. d) Considerth e processfl owcharti n the figureb elow. DT35O/ISD (20 marks) (20 marks) (20 marks) The estimateda veragep rocessingt imes for eacha ctivity in the processa re shown in the table below. Activitv hocessing Timc (in min) Whati s the averagec yclet ime for the process? ouestion 2 (40 marks) a) Cycle time andc apacitya nalysisp rovidev aluablei nformationa boutp rocess performance. l. Mentionf ive approachetso reducec yclet imest hroughp rocessre design. 2. Explaint wo fundamentawl ayst o increasep rocessc apacity. (40 marks) 4 10 6 5 9 ) AB C D EF DT35O/ISD b) A defencec ontractoirn Londonh ass ixj obs awaitingp rocessingP. rocessingtim e and due dates are given in the table. Jon h,ocEsslNc Jon Dur D.lrr Jon Tnrm, (Dnvs) (TINTE) A B c DE F 06 t 2 14 02 10 o4 22 l 4 30 l 8 25 34 1. Sett hep rocessinsge quencaec cordingto SPTr ule. 2. Evaluateth e aboves equencbey computing: i. Averagec ompletionti me ii. Average number ofjobs in system iii. Averagejo b lateness iv. Utilisation ouestion3 ' (6omarks) a) Managerso f both servicea ndm anufacturingo rganisationms ustw eigh many factors when locating new facilities. Identifu the factors that affect location decisionsre garding: 1. Countryd ecisions. 2. Region/C ommunityd ecisions. 3. Site decisions. (30 marks) b) The presidenot f Hill EnterprisesT,e rri Hill, projectsth e firm's aggregatdee mand requirementso vert he next 8 monthsa s follows: Jan. Feb. Mar. May June July 2,200 2,200 1,800 1,400 Her operationsm anageirs consideringa new plan,w hichb eginsin Januaryw ith 200 unitso n hand.S tock-ouct osto f lost salesis €100p er unit. Inventoryh oldingc osti s €20 per unit per month. Evaluateth e followingp lansb y computingth e costsf or Januaryth roughA ugust. 1. Vary the workforcel evelt o executea "clrase"s trategyb y producingth e quantityd emandedin thep rior month.T heD ecembedr emanda ndr ateo f productiona reb oth 1,600u nitsp er month.T he costo f hiringa dditional workersis €5,000p er 100u nits.T hec osto f layingo ff workersis €7,500p er 100 units. 1,400 1,600 1,800 DT35 O/S1 D 2. Producea t a constanrta teo f 1,400u nitsp erm onth,w hich will meetm inimum demandsT. henu ses ubcontractingw, ith additionalu nits at a premiump rice of €7 5 per unit. (70 marks) Ouestion4 a) Whati s Six Sigma?H ow areS ix Sigmat oolsr eflectedin the DMAIC process? (40 marks) b) Montoya-WeisEs ngineering(M WE) is a Dallase ngineerinfgir m that produces customisedin strumentationfo r the aerospacien dustry.M WE is thinking about outsourcingth e productiono f a particularc omponentto a Fort Worth manufacturer. The Fort Worth manufacturehr aso fferedt o maket he componentsfo r a price of $25 each,b asedo n an annuavl olumeo f 32,000M. WE managemenhta sd evelopedth e following figures: Current manufacturing operations Fort Worth manufacturer Fixed Costs: Plant and overhead: $800,000 per year Variable Costs: Price per component $25 Other costs: $8.5p eru nit Administrativeco sts: $5 per unit $50,000p ery ear $65,000p ery ear $1.50p eru nit In additiont o cost,M WE managemenhta si dentifiedt wo otherd imensionsto considerq: ualitya ndo n-timed elivery.M WE managemenhta se stablisheidm portance weightso f 0.2,0.5,a nd0 .3f or cost,q uality,a ndo n-timed eliveryr,e spectively. Finally, purchasinge xpertsa t MWE haver atedt he performanceo f current manufacturinga ndF ort Worth manufacturewr ith regardt o theset hreed imensions. Theirr atings( 1 : "poor"t o 5 - "excellent"a) rea sf ollows: Dimension Current manufacturing operations Fort Worth Manufacturer Cost Quality On-time delivery Calculateth e total costso f eacho ption,a sw ell ast he overallp referencesc ore. (60 marks) Ouestion 5 a) Simulationis the imitationo f the operationo f a real-worldp rocesso r systemo ver time by meanso f analogousi tuationw, ith the purposeo f gainingi nformationm ore convenientlyin ordert o enhanceth e systemp erformance. 1. Describeth em ainp haseos f developinga simulationm odel? 5 4 J a J 5 J DT35O/ISD 2. Whata ret he maino bjectiveso f usings imulationm odelsi n businessp rocess analysis? (40 marks) b) An electronicsm anufacturemr uste xpandb y buildinga secondfa cility. The searchis narrowedto fourl ocationsa, ll of whicha rea cceptablteo managemenint termso f dominanfta ctorsA. ssessmenotf theses itesi n termso f sevenlo cation factors is shown as following: Location Factor Weight Factor Score for Each Location France Germany ltaly England l. Labour climate 2. Qualityo f life 3. Transportatiosny stem 4. Proximity to markets 5. Proximity to materials 6, Taxes 7. Utilities 0.2a 0.16 0.16 0. t4 0.12 0 . t 2 0.10 445 341 432 344 334 554 433 l . 2. Which sites houldt he managemencth oosefo r the secondfa cility? If thew eightsf or Qualityo f life andU tilitiesa rer eversedh, ow wouldt his affect the decision? (60 marks) SectionB Question 6 DefineS trategicA lignmenta nd seto ut your understandinogf the purposeo f Strategic InformationS ystemsP lanning.I dentify,d escribea ndo utlinet he activitiesf or each componenot f the SISPp rocessa ndt he role methodologiepsl ay in the planningp rocess. Strategicp lanningf or GlobalI S/IT hasg reaterc hallengesd, iscussth is statement.M ake referenceto organisationyso u aref amiliarw ith. Question 7 In ordert o understandth e scopeo f InformationS ystemsi n organisationsw, e outlinedt he variouss ystemsa t differentl evelso f an organisationu singa 'Pyramid'.W e identifiedh ow IS/IT had spannedth e Enterprisea nde nabledo rganisationtso seamlessliyn tegrateth eir IS/IT solutionsD. escribet he variouss ystemsth atc anb e implementedto enablec ross-functional andi nter-organisationianlt egrationa ndt he outlinet he challengesa ndb enefitso f such implementationisn a globalo rganisation. Question 8 Traditionals trategicfr ameworksh aveb eena daptedto be usedi n identifyingt he strategic role of IS/IT in enablinga sustainablceo mpetitivea dvantage.D iscusst his statemenbt y outliningt he importantr ole of threes trategicfr ameworksi n identifyingt he IS/IT contribution.D ata is beingi dentifieda sa differentiatorin gaininga competitivea dvantage for manyo rganisationso,u tlineh ow the Valuec hainf rameworkh ase volvedt o embraceth is advancea nda lsor efert o the role of enablingt echnologiesin its implementation.