Operations Management

Critically discusses the process of operations management and how it is done within your organization, using the terms just defined. Find at least one internal area where operations management is implemented, discuss the process, and comment on the relative effectiveness of the process. What OM techniques are used? How? If not used, why not (e.g., lack of time, lack of knowledge, culture resistance, complexity)? Who uses them (what level in the organization—e.g., operational/tactical, strategic)? What is done? How is it done? Is it a formalized process? What models, approaches, ideas, or technologies are used? Specifically, is Six Sigma used? Why or why not? In addition, define the concept of “quality” as used in your work organization. Are there other concepts for “quality”? If so, name one or more.