solve situations

solve situations Order Description   You are the supervisor - how would you respond to the problem? 1. Customer complaint. 'I bought a producer from you last week for my child and it broke within days leaving an exposed sharp and dangerous edge. I am very concerned that this is a dangerous situation.' Model answer; Your answer should cover a response to the customer which starts with an apology, offers a replacement or refund. You should also contact the supplier to see if this is common issue. Thirdly you should arrange an inspection of remaining stock and withdrawal if there is a clear risk. Second example; Clear desk policy. (CDP) Your boss has announced a new policy for implementation by you called a 'Clear desk policy'. You must craft an email note to all staff explaining the reasons for this and how would it be implemented? Some of your staff you know are very resistant to change. Model Answer; Your email should cover the advantages of a CDP, (security and risk, appearance of workspace, health and safety, and allow staff to raise any issues with you. For higher grades you would also cover a dated implementation plan and how existing papers can be dealt with either by destroying or storage, electronic or by archive. Obviously you would write more detail around the answers above but I hope this gives you an idea.