Topic: Human Relations

Order Description Chapter 7 presented several ideas to improve the quality of a situation. This individual work will provide you with the opportunity to apply these ideas to a situation that directly affects you. ? Select an activity at your current place of employment. ?Describe the methods you will be using in your improvements. The purpose of this exercise is to apply ideas presented in this chapter to improve the quality of a situation that directly affects you and other students. Follow the steps: 1. Select an activity. Select an activity at your employment that directly affects you. It may be the long lines at the cafeteria. It may be ordering supplies, having computer access and so on. 2. Research the cause(s). You are responsible for researching the cause(s) for the problem. Prepare a list of things you can do to find out why there is a problem, such as interview personnel who are directly involved, conduct surveys of students using the facility, make observations and record the results, or brainstorm with other groups of students on campus. 3. Carry out the work. Based on the list prepared, proceed with the interviewing, conducting surveys, observing, questioning other employees, researching the Internet for new ideas, and so on. The idea is to improve the situation; so be sure you dig hard to find the cause(s). Remember that what you see is not the cause, but the results of the cause. So look below the surface to find what you need to change to improve the situation. 4. Analyze your data. You want your plan to be as practical as possible, keeping in mind the need to improve quality, reduce costs, and increase revenue. An effective plan will include cost savings and/or additional profits. 5. Prepare a plan. Write up your recommendations for action.